Please read our terms and conditions carefully as making a purchase is acceptance of these terms.
Our catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their coundivy and must obey the regulations concerning the customs requirements. Items bought on our website are subject to international design and copyright laws.
All designs and customisations undertaken by S39 as part of a bespoke/custom order remain the sole property of S39 for design and copyright purposes. Any commissions, adjustments or amendments to S39 designs, or in creating new products, remain the property of S39, to be used as they choose.
The products are delivered to the shipping address, indicated during the process of order.
International Orders are sent via (by avia):
Ukrposhta Post Office
Parsel weight 1 – 3 kg costs $25,00
Europe – for 10 – 30 business days
USA – for 14 – 30 business days
Oceania – for 14 – 30 business days
1-3 kg about $30-45
World wide – for 2 – 3 business days
International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient / buyer will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no condivol over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
If the byuer decides to add, modify or change the item which is already made according to all parameters specified in the order, the customer incurs all additional costs, including shipping.
If the buyer hadn’t picked up the parcel in time and it returned to us, the repeated delivery is issued after the byuer pays for it. If the buyer hadn’t picked up the parcel in time, it returned to us and the buyer refuses to pay for the repeated delivery or wants to cancel the order, we refund 50% of the item’s cost.

Returns and exchanges are IMPOSSIBLE if:

  • the custom order
  • the product does not fit or sits on the figure differently, as shown in the photographs
  • the buyer did not like the product by touch
  • the buyer did not like the thickness of the product
  • the hardwares are too shiny
  • the buyer did not know the types of materials from which the products are made.

Returns and exchanges are POSSIBLE if:

  • the buyer received the wrong item
  • the buyer gets the wrong size or color
  • the buyer received a damaged or defective item.

Under these conditions, the ordered items can be returned within 7 days from the date of delivery to the buyer, subject to the following conditions:

  • product must be new and unused
  • product must be in original box and package

If all return conditions are met – we will return the full cost of the order. Returns are issued within 7 days after the seller has received the package and checked the items for any damages and signs of exploitation.

Representatives of the S39 brand will contact you within 48 hours after receipt of your request for a refund, except for weekends and holidays.

In order to AVOID such situations – all details and features are indicated when ordering.

We are always happy to help you!

Return shipping address:

S39 Erotic showroom
st. Alexandra Dovzhenko, 3
Kiev, 03057, Ukraine


T: +38 (093) 569 6606

S39 undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.
S39 reserves the right to make changes and corrections to the website whenever necessary, without advance warning.
S39 will under no circumstances communicate any personal data provided by users to third parties.

Still have questions?