TERMS AND CONDITIONSPlease read our terms and conditions carefully as making a purchase is acceptance of these terms.
ORDERSOur catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. The customer is responsible for the importation of products into their country and must obey the regulations concerning the customs requirements. Items bought on our website are subject to international design and copyright laws.
BESPOKE AND CUSTOM ORDERSAll designs and customisations undertaken by S39 as part of a bespoke/custom order remain the sole property of S39 for design and copyright purposes. Any commissions, adjustments or amendments to S39 designs, or in creating new products, remain the property of S39, to be used as they choose.
DELIVERYThe products are delivered to the shipping address, indicated during the process of order.
International Orders are sent via (by avia):
Ukrposhta Post Office
Parsel weight 1 – 3 kg costs about 25,00 $ ( + for each next 1 kg = 9,50 $)
Europe – for 10 – 30 business days
USA – for 14 – 37 business days
Oceania – for 14 – 44 business days
1-3 kg about 70 – 80 $
World wide – for 2 – 3 business days

International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

CHANGES TO ORDERSIf the customer decides to add, modify or change the item which is already made according to all parameters specified in the order, the customer incurs all additional costs, including shipping.
If the buyer hadn’t picked up the parcel in time and it returned to us, the repeated delivery is issued after customer pays for it.
If the buyer hadn’t picked up the parcel in time, it returned to us and the buyer refuses to pay for the repeated delivery or wants to cancel the order, we refund 50% of the item’s cost.
Because of the nature of our items, unless they arrive damaged or defective, we can’t accept returns for them if they don’t fit or sit on the figure in a different way, as it’s shown on photos.
Please double check your measurements when placing an order or ask questions to seller!
Products may not be returned or exchanged*
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
* We accept returns & exchanges, if we’ve send you the wrong item or the item is the wrong color or the item is damaged.
Under these circumstances goods may be returned within seven days of delivery date, provided the following conditions apply:
The product must be new, unused, with the original label and tags and in it’s original bag and packaging.
CONDITION OF RETURNSBuyers are responsible for return shipping costs. If the item sent by a customer is not refundable, we will be forced to send it back at the expense of the customer
TERMS of returns & exchanges:Contact us within 7 days of delivery
Ship the item back within 14 days of delivery
Only the initial price of the item is refunded. The shipping costs don’t
 Refund is issued within 7 days after receiving of the parcel by seller and checking the items for the absence of any damages and indications of exploitation.
S39 will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.

Returns and exchanges are NOT POSSIBLE if:
• the item doesn’t fit, or sits on the figure in a different way, as it’s shown on photos
• buyer didn’t like the item to the touch
• buyer didn’t like the thickness of the item
• the accessories (trims) are too shiny
• customer ignorance of the types of material which the items are manufactured from.

In order TO AVOID such situations – all details are specified when placing an order.

We are always glad to help you!
Goods should be returned to:
S39 Erotic Showroom
3 Aleksandra Dovzhenko,
Kiev, 03057, Ukraine
T: +38 (093) 093 569 6606

DISCLAIMERS39 undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.
S39 reserves the right to make changes and corrections to the website whenever necessary, without advance warning.
PRIVACYS39 will under no circumstances communicate any personal data provided by users to third parties.

Still have questions?